GENERAL INFORMATION

We currently deliver to these locales only in Lagos: Lekki, Victoria Island and Ikoyi.

At Iyali, the only people who handle your food have special expertise in their area. Whether we are selecting nice plump fruits and vegetables, cutting steaks, or packing your food into grocery bags, each member of our team takes pride in the quality of his or her products and handles every item with care.

When you place an order, you will be emailed an invoice containing necessary information regarding your order and delivery. An Iyali driver will bring the order to your door (if you live in an apartment, please make sure he or she can get into the building). You’ll be able to recognize our drivers by their Iyali uniforms and by the grocery bags/boxes of carefully packed fresh food they’ll have with them.

Please note that in order to meet our delivery times for all of our customers, drivers can’t wait for an inspection of the items delivered. If anything is wrong with your order, please contact Iyali Customer Service right away via hello@iyalifoods.com.

Bad weather or other unforeseeable traffic emergencies may force us to postpone or suspend chosen delivery dates and times. If there is a significant delay, a customer service representative will call or e-mail to update you on your delivery status.

We charge a flat fee of ₦1,000 as delivery fee. However, this fee is waived for orders above ₦30,000.

You are under no obligation to tip but have the option of providing a tip if you feel that you’ve received exceptional service upon the delivery of your order. Iyali personnel are not permitted to solicit tips under any circumstances.

If you think that you may not be home in time to receive your scheduled delivery, or if you miss your delivery, please call Iyali’s Customer Service at 0811 9999 750.

When you’re not home during your selected timeslot, we will do our best to redeliver your order later the same day (a ₦500 redelivery fee applies). If your order cannot be redelivered that day, there is a restocking fee of 100% of the cost of perishable items in the order plus 25% of the cost of packaged goods (if any), excluding fees and tax. In any case that you are unable to receive your delivery because of inadequacies from our end, you will be refunded 100% of your payment for the order or we may issue you a reorder voucher the worth of your order (includes free delivery).

We’ll always try to deliver your order directly to you. If your building has a doorman, you may authorize him to receive orders on your behalf. After your second order, we recommend selecting a neighbor to receive your order in case you’re not at home when we arrive. The only catch is that they are responsible for keeping your perishable items cold and your frozen items frozen until you pick them up, so choose a neighbor you know and like — and be sure to ask their permission first.

Refrigerated perishables will stay fresh in the delivery grocery bags/boxes up to two hours after delivery. Frozen items should be placed in the freezer immediately.

ACCOUNT INFORMATION

Just go to Your Account, log in with your email and password info or login with your social account, then click into the Addresses link at the left side of Your Account page. At the Delivery Addresses page, you’ll see a red button that will allow you to Add New Address. Or, under an existing delivery address, you’ll see Edit buttons to make changes to previously entered addresses.

Just go to Your Account, log in with your email and password info or login with your social account, then click into the Account Details link at the left side of Your Account page. You can choose to edit your entire profile or edit answers to a single question by clicking the edit button next to each question.

ORDER CHANGE

Usually, we are unable to deal with the logistics of changing order times, however we realize that unplanned events occur and ask that you call our Customer Service team at 0811 9999 750, to inquire about accommodating your request.

Since your order was produced in the overnight hours, your items have already been prepared for you. If you do not accept delivery today, we will have to dispose of the perishable items and restock the boxed and canned grocery items (if any). Please note that we reserve the right to charge you for restocking fees for returned orders.

Also, for freshness reasons we do not hold orders to be delivered another day. If you call us at 0811 9999 750, we will do our best to try to arrange alternate delivery.

Promotion codes (also referred to as “promo codes” or “coupon codes”) may be redeemed at Checkout. After filling your cart with all the food you love, simply click into Checkout from the navigation bar at the top of any screen or within Your Cart. Look for the field labeled “Coupon Code” at the top of the screen before your order Total. Just type the coupon code into that field and click the red “Apply Coupon” button to add the coupon code to your order.

You can change, reschedule or cancel an order at any time before the order cutoff deadline indicated on the email we send to confirm your order. To avoid being charged for an order you wish to cancel, we must receive your cancellation before the deadline.

For orders cancelled after the deadline, there is a restocking fee of 100% of the cost of perishable items in the order plus 25% of the cost of packaged goods (if any), excluding fees and tax. If you miss the deadline, but for some reason still cannot accept your order, please call Iyali Customer Service at 0811 9999 750.

Please note that if you make changes to an order, the price and availability of some items may change.

To change or cancel an order please call 0811 9999 750 or email hello@iyalifoods.com with your order/ref number.